Refund/Return Policy

At Bethel Pharmacy, LLC, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a product may not meet your expectations. That’s why we offer a straightforward refund/return policy to make your shopping experience worry-free.

1. Eligibility for Refunds/Returns:

   – To be eligible for a refund or return, the item must be unused, in the same condition that you received it, and in its original packaging.

   – Returns must be initiated within 3 days from the date of purchase/delivery.

   – Some items such as perishable goods, personalized/customized items, and gift cards are not eligible for refunds or returns.

2. How to Initiate a Refund/Return:

   – To initiate a refund or return, please contact our customer service team at (252) 825-7271 with your receipt in hand.

   – Please clearly state the reason for your return along with your order number and contact information.

3. Return Shipping:

   – Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

   – We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refund Process:

   – Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

   – If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Exchanges:

   – If you would like to exchange an item for a different size, color, or product, please initiate a return for the item you wish to exchange and place a new order for the desired item at the same price.

6. Damaged or Defective Items:

   – If you receive a damaged or defective item, please contact us at (252) 825-7271 immediately upon receipt. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

7. Exceptions:

   – In certain cases, exceptions to our refund/return policy may be made at our discretion. Please contact our customer service team for assistance.

8. Contact Us:

   – If you have any questions or concerns regarding our refund/return policy, please don’t hesitate to contact us at (252) 825-7271 or email us at info@bethel-pharmacy.com. Our dedicated team is here to assist you.

By making a purchase from Bethel Pharmacy through the InstantRx app, you agree to abide by the terms and conditions of our refund/return policy outlined above. We value your business and aim to provide you with a seamless shopping experience. Thank you for choosing us!

Best regards,

Bethel Pharmacy, LLC, Management Team